Customer-focused IT support professional with experience providing Tier 1 / Tier 2 help desk support, hardware/software and network troubleshooting, and resolving user login/authentication issues. Skilled in incident triage and issue classification—gathering symptoms, asking targeted questions, and routing/escalating tickets with clear notes.
Untapped Fuel
onsite dealer solutions in partnership with Hendrick's Chevrolet. .
Help Desk / Service Desk: Tier 1/2 support, incident management, service requests, troubleshooting, triage, escalation, SLA awareness, ServiceNow, ticketing/work orders, documentation
Desktop / Endpoint Support: Windows 10/11, workstation/laptop setup, software installs/updates, drivers, peripherals, printers, break/fix
Networking Fundamentals: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, VPN basics, connectivity